Refund policy

Return & Refund Policy
Thank you for shopping with Revery. We take pride in the quality of our products and are committed to ensuring a transparent, fair shopping experience.
Our 15-Day Hygiene Guarantee
To ensure every dog and cat receives a completely fresh, bacteria-free environment, we offer a strict 15-day return window on all unused items. This hygiene guarantee ensures your pet's new accessory or bed has never been exposed to another animal's dander, fur, or allergens.
Because of this, you have 15 days after receiving your item to request a return, unless explicitly stated otherwise on the individual product page at the time of purchase.
Eligibility Requirements
To be eligible for a return under our Hygiene Guarantee, your item must be in the exact same condition that you received it:
  • Condition: Completely unworn, unused, and free of pet hair or odor.
  • Packaging: Tags must be firmly attached and items must remain in their original packaging.
  • Documentation: A receipt or valid proof of purchase is required.
How to Start a Return
  1. Contact our support team directly at buyrevery@gmail.com.
  2. Once your return request is accepted, we will provide you with a pre-paid return shipping label.
  3. We will also include specific mailing instructions and the address of our closest fulfillment facility to process your return.
Please Note: Items sent back to us without first requesting a return will not be accepted.
Damages, Defects, and Order Issues
Please inspect your order immediately upon arrival. Contact us right away at buyrevery@gmail.com if:
  • The item is defective or damaged.
  • You received the wrong item.
Our team will immediately evaluate the issue and make it right.
Non-Returnable Items & Exceptions
Certain types of items cannot be returned under any circumstances:
  • Custom Products: Special orders or personalized items.
  • Used Items: Products showing clear signs of pet use, wear, hair, or odor.
  • Final Sale: Clearance items explicitly marked as Final Sale, or gift cards.
If you have questions or concerns about a specific item, please get in touch with us before sending it back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As noted above, your item must be in the same condition that you received it: unworn or unused, with tags attached, in its original packaging, and accompanied by the receipt or proof of purchase.
Refund Processing Timelines
We will notify you once we have received and inspected your return to confirm if the refund was approved based on our hygiene criteria.
  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.
  • Banking Delays: Please remember it can take additional time for your bank or credit card company to process and post the refund.
  • Escalation: If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at buyrevery@gmail.com.